Preguntas frecuentes
What is a Pre-Order?
Nuestro sistema de pre-pedido o pre-pedido significa que producimos un artículo Sólo para ti. Este método también evita el inútil desperdicio de material.
La ventaja de la Pre-Orden es que podemos ofrecerle una descuento por pre-pedidotendrá que esperar hasta la fecha indicada para recibir su producto, pero la espera definitivamente vale la pena.
If you have questions about this system, don’t hesitate to contact [email protected] or contact us in our WhatsApp Icon
What size am I?
Wiink can run a touch on the small side especially in our Tops Bikinis and Bottoms.
Check out our size charts here.
Still not sure? Click the whatsup button (+34 648815771) or send a e-mail to: [email protected] and provide us with the following information: Height, weight, Bra size or Under Bust (cm), hips (cm).
How quickly will my order ship?
For all in-stock items shipping within the SPAIN we typically fulfill your order within 48/72 hours. We ship Monday—Friday. This means 2-3 days for transit time to anywhere in the SPAIN. You will receive a shipping confirmation with tracking information once your order ships.
For all in-stock items international shipping within the EU which typically takes up to 5/7 business days.
Do you ship internationally?
Yes, for all in-stock items international shipping within the EU which typically takes up to 2/3 or 5/6 business days. We are different Options
2) For countries like America, Australia, New Caldonia ... the shipping cost is from €24.00, which typically takes up to 4/5 business days.
PLEASE NOTE: All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes you will be charged. If you have other questions regarding duties and taxes in your country, please contact your local customs office.
Do you accept returns + exchanges?
Here are some of Wiink's rules for returning or exchanging merchandise:
- Must be within 30 days of purchase
- Product has not been worn / worked out in or washed
- Tags are attached and product is repackaged in original bag
- Customer is responsible for shipping charges to return or exchange an item. --- We suggest you use a trackable method of shipping as we cannot be responsible for lost packages.
- SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
IMPORTANT NOTE: we reserve the right to refund at our discretion based on the condition an item is returned. If an item is without tags, without it's polybag, dirty or smelly we will not give you a full refund!
An item I want is out of stock? How can I get notified when more become available?
Click the whatsup button (+34 648815771) or send a e-mail to: [email protected] and provide us with the following information: Model and Product Name and Size.
If you suspect a defect in your order
Wiink stands behind all of her products. If you think a product has a workmanship or material flaw within 10 days of purchase, please email a photo to [email protected] and we will take a look. Some things that do NOT fall under manufacturer's defect involve.
I purchased and item yesterday and it went on sale today, can I be refunded the difference?
We are sorry but we cannot offer retroactive discounts.
Does Wiink do custom design work?
Yes. We can customize: tops, bikinis, short and men's swimsuits, leggings, sweatshirts, caps, beach sarongs, towels and much more ...
Click the whatsup button (+34 648815771) or send a e-mail to: [email protected] and provide us with the following information