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FAQs

What is a Pre-Order?

For products ordered today the expected dispatch date is: May 25th . For orders made earlier the original dispatch date is still valid. Please be aware that the shipping can take another 5 working days until your parcel reaches you. Please be aware that if you order various products, they will all be shipped by the latest date.

If you have questions about this system, don’t hesitate to contact info@wiinkbcn.com or contact us in our WhatsApp Icon

 

What size am I?
Wiink can run a touch on the small side especially in our Tops Bikinis and Bottoms.
Check out our size charts here.

Still not sure? Click the whatsup button (+34 648815771) or send a e-mail to: info@wiinkbcn.com and provide us with the following information: Height, weight, Bra size or Under Bust (cm), hips (cm).


How quickly will my order ship?
For all in-stock items shipping within the SPAIN we typically fulfill your order within 48/72 hours. We ship Monday—Friday. This means 2-3 days for transit time to anywhere in the SPAIN. You will receive a shipping confirmation with tracking information once your order ships.

For all in-stock items international shipping within the EU which typically takes up to 5/7 business days.


Do you ship internationally?
Yes, for all in-stock items international shipping within the EU which typically takes up to 5/7 business days.

IMPORTANT:

- From November 25, 2019 until January 7, 2020 all SHIPPING In SPAIN (NOT Canarias, Baleares, Melilla) will be FREE, and INTERNATIONAL SHIPPING from on all order  69€ will be FREE.



1) For all country in the EU the shipping cost is €11.00

2) For countries like America, Australia, New Caldonia ... the shipping cost is €35.00, which typically takes up to 5/7 business days.

PLEASE NOTE: All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes you will be charged. If you have other questions regarding duties and taxes in your country, please contact your local customs office.


Do you accept returns + exchanges?
Here are some of Wiink's rules for returning or exchanging merchandise:

- Must be within 15 days of purchase
- Product has not been worn / worked out in or washed
- Tags are attached and product is repackaged in original polybag
- Customer is responsible for shipping charges to return or exchange an item. --- We suggest you use a trackable method of shipping as we cannot be responsible for lost packages.
- SALE ITEMS CANNOT BE RETURNED OR EXCHANGED


IMPORTANT NOTE: we reserve the right to refund at our discretion based on the condition an item is returned. If an item is without tags, without it's polybag, dirty or smelly we will not give you a full refund!


An item I want is out of stock? How can I get notified when more become available?
Click the whatsup button (+34 648815771) or send a e-mail to: info@wiinkbcn.com and provide us with the following information: Model and Product Name and Size.


If you suspect a defect in your order
Wiink stands behind all of her products. If you think a product has a workmanship or material flaw within 10 days of purchase, please email a photo to info@wiinkbcn.com and we will take a look. Some things that do NOT fall under manufacturer's defect involve.


I purchased and item yesterday and it went on sale today, can I be refunded the difference?
We are sorry but we cannot offer retroactive discounts.


Does Wiink do custom design work?
Yes. We can customize: tops, bikinis, short and men's swimsuits, leggings, sweatshirts, caps, beach sarongs, towels and much more ...
Click the whatsup button (+34 648815771) or send a e-mail to: info@wiinkbcn.com and provide us with the following information

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