Privacy Policy
Credits
Owner: Wiink BCN Active SL
Address: Marques de la Mina 11 6-1
Contact information: info@wiinkbcn.com
CIF: B67086850
For any privacy-related questions, you may contact us at:
info@wiinkbcn.com
PERSONAL DATA WE COLLECT
When you visit or interact with our website, we may collect the following information:
Information you provide directly
* Full name
* Billing address
* Shipping address
* Email address
* Phone number
* Payment information (processed securely by external payment providers)
* Account information (if applicable)
* Customer service communications
Information collected automatically
* IP address
* Browser type
* Device information
* Geographic location (approximate)
* Website activity and browsing behavior
* Cookies and tracking technologies
Shipping Address
The customer is solely responsible for providing a complete, accurate, and up-to-date shipping address when placing an order.
If an incorrect, incomplete, or invalid shipping address is provided and this prevents successful delivery, Wiink BCN will not be responsible for any additional costs incurred, including, but not limited to, address correction fees, reshipping costs, return shipping fees, or any other charges applied by the shipping carrier.
If the order is returned to Wiink BCN due to an incorrect shipping address provided by the customer, the customer may request a new shipment after paying the applicable shipping costs or request a refund for the purchased products. In this case, the original shipping costs and any additional costs resulting from the failed delivery will not be refunded, as the issue was caused by incorrect information provided by the customer.
By placing an order on our website, the customer confirms that they have reviewed and accepted our Terms & Conditions and Privacy Policy, including these shipping terms.
PURPOSE OF DATA COLLECTION
We collect and process your personal information for the following purposes:
* Processing and fulfilling customer orders
* Payment processing
* Shipping and delivery management
* Customer support and communication
* Managing returns, exchanges, and refunds
* Fraud prevention and security monitoring
* Improving website functionality and customer experience
* Sending marketing communications where consent has been given
* Compliance with legal and tax obligations
LEGAL BASIS FOR PROCESSING
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), we process personal data based on:
- Performance of a contract when you place an order
* Your consent when subscribing to newsletters or marketing communications
* Compliance with legal obligations, including tax and accounting requirements
* Legitimate business interests, including fraud prevention, website security, and service improvement
SHARING YOUR INFORMATION
We may share your information with trusted third parties only when necessary to operate our business.
This may include:
* Shopify (e-commerce platform provider)
* Payment processors
* Shipping and logistics providers
* IT service providers
* Marketing and analytics providers
* Legal or regulatory authorities when legally required
We do not sell your personal data to third parties.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA).
When international transfers occur, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses or equivalent legal mechanisms.
DATA RETENTION
We retain personal data only for as long as necessary to:
* Fulfill contractual obligations
* Provide customer support
* Comply with legal obligations
* Resolve disputes
* Enforce our agreements
When data is no longer necessary, it will be securely deleted or anonymized.
⸻
YOUR RIGHTS
Under GDPR and applicable data protection laws, you have the right to:
* Access your personal data
* Request correction of inaccurate information
* Request deletion of your personal data
* Restrict processing of your data
* Object to processing
* Request data portability
* Withdraw consent at any time
* Lodge a complaint with the relevant data protection authority
To exercise your rights, contact:
info@wiinkbcn.com
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content.
Cookies may include:
* Essential website cookies
* Analytics cookies
* Advertising and remarketing cookies
* Performance cookies
You may manage cookie preferences through your browser settings or cookie consent banner.
Please review our separate Cookie Policy for more information.
PAYMENT SECURITY
Payments made through our website are processed by secure third-party payment providers.
WIINK BCN does not directly store full payment card details.
All payment transactions are encrypted and processed according to industry security standards.
THIRD-PARTY SERVICES
Our website may use third-party services, including but not limited to:
* Shopify
* Google Analytics
* Meta / Instagram advertising services
* Payment processors
* Shipping providers
These third parties may have their own privacy policies governing their handling of data.
CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.
POLICY UPDATES
We reserve the right to modify this Privacy Policy at any time to reflect legal, technical, or business changes.
Updated versions will always be published on this page.
Wiink BCN
Calle Marques de la mina 11 6-1 Barcelona B ES 08003
info@wiinkbcn.com
http://eepurl.com/h1UBPV8bM8
CONTACT
For any questions regarding this Privacy Policy or the processing of your personal data, contact us at:
WIINK BCN ACTIVE S.L.
Email: info@wiinkbcn.com